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The following refund policy applies to all products except those stating their own refund policy with the product description
We offer 100% hassle-free return policy to our valued customers within 14 days of the invoice date.
Please contact us by Email before shipping your product. Please mention the following when emailing us: Order Number and the reason for return, its that simple.
In order to get full refund the product MUST be unopened. Open products will qualify for store credit once we receive the product back. Store credit will depend on the amount of product consumed.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for CHIRON LONGEVITY PHARMACEUTICAL INC to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify CHIRON LONGEVITY PHARMACEUTICAL INC immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify CHIRON LONGEVITY PHARMACEUTICAL INC of damaged goods within the first 14 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 289 337 54 33 to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE products can be returned directly to CHIRON LONGEVITY PHARMACEUTICAL INC within 14 days from the invoice date, at CHIRON LONGEVITY PHARMACEUTICAL INC discretion for: credit, replacement or exchange.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers' warranties apply.